Shipping policy

 Shipping Policy

Thank you for visiting and shopping at Lucky Magi. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking details once your order has shipped.
If we experience a high volume of orders or carrier delays, processing times may be slightly extended, and we will notify you by email.

2. Shipping Rates & Delivery Estimates
We ship worldwide, primarily serving the United States, Europe, and the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

United States & United Kingdom**: Standard Shipping (7–14 business days)
European Union**: Standard Shipping (8–14 business days)
Rest of the World**: Standard Shipping (10–18 business days)

Free standard shipping is available on all qualifying orders over $39.

Note: Delivery delays can occasionally occur due to customs clearance, weather, or local carrier logistics.

3. Order Tracking
Once your package is dispatched, you will receive a shipment confirmation email containing your tracking number(s). The tracking information is typically updated within 24–48 hours after departure. You can track your package directly on our store or via the carrier's tracking portal.

4. Customs, Duties & Taxes
We strive to deliver packages smoothly without unexpected surprises. In most cases, standard shipping includes applicable import handling.
However, any customs fees, import taxes, or local clearance charges imposed by your destination country are the responsibility of the customer unless specified otherwise at checkout.

5. Damages & Missing Packages
Lucky Magi is committed to delivering your products in perfect condition:
If you receive an order that is damaged in transit, please save all packaging materials and damaged goods, and contact us within 7 days of delivery at support@luckymagi.com with photos of the issue.
If your package shows delivered but you have not received it, please check with your neighbors or local postal branch before contacting our support team.

6. Contact Us
If you have any questions about the shipping status of your order, please contact our support team at:
Email: support@luckymagi.com